Refund Policy
for Maiden Digital
At Maiden Digital, we are dedicated to delivering high-quality digital marketing, web design, and development services to our clients. We value your satisfaction and aim to provide results that meet your expectations. However, if for any reason you are not satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds
Refunds are subject to the following conditions:
- Service Non-Delivery: If the service agreed upon is not delivered within the specified timeline and no progress has been made, you are eligible for a full refund.
- Unsatisfactory Work: If the work provided does not meet agreed-upon specifications and substantial revisions cannot address the issues, a partial or full refund may be considered.
- Cancellation: If you decide to cancel the project before work has commenced, you are eligible for a full refund. Once work has started, a partial refund based on the completed work may be offered.
2. Non-Refundable Situations
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Refunds will not be issued in the following cases:
- Order Cancelation: Our cancellation and refund policy does not apply if you cancel the order after 12 hours.
- Completed Services: Once the service is fully delivered and accepted by the client, no refunds will be issued.
- Change of Mind: Refunds will not be provided if you change your mind after the service has been delivered as per the project scope.
- Dissatisfaction due to Client-Provided Input: If the final product or service is unsatisfactory due to inaccurate, unclear, or incomplete information provided by the client, no refund will be issued.
- Third-Party Services: Fees paid for third-party tools, plugins, or services (e.g., hosting, domain registrations) are non-refundable.
3. Process for Refund Requests
To request a refund, you must:
- Refund policy does not apply if you cancel the order after 12 hours.
- Contact us via email at support@maidendigital.com within 12 Hours of receiving the service and some of .
- Provide detailed reasoning for the refund request, including any issues or dissatisfaction with the service.
- We will review your request and may ask for additional information or offer a revision to resolve the issue.
4. Refund Timeline
If your refund request is approved, we will process the refund within 20 days. The refund will be issued to the original payment method used during the purchase.
5. Revisions and Adjustments
At Maiden Digital, we are committed to providing revisions and adjustments within the scope of the project to ensure your satisfaction. If additional revisions are needed, we will work with you to achieve the desired outcome before considering a refund.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Maiden Digital
Email: info@maidendigital.com
Phone: +880 1575 623014
Live Chat: Click Now